Welcome to VN Digital Studio! We are committed to providing exceptional service to our clients. To ensure transparency and smooth collaboration, please review the following policies:

1. Payment Policies

• Deposit Requirement: A deposit of 50% is required before the project begins to confirm your commitment and secure our resources. If the client wishes to cancel the project, the deposit will be refundable, minus a 5% administrative fee to cover time and resource allocation.
• Payment Schedule: For projects exceeding ₹50,000, payments can be split into manageable milestones. These milestones are pre-determined stages of the project where payments are made as work progresses. The final payment is due upon project completion and before the final delivery.
• Late Payments: If payments are overdue, we reserve the right to temporarily pause the project until the balance is cleared.
• Accepted Methods: Payments can be made via bank transfer, UPI, or any mutually agreed method.

2. Project Scope & Revisions

• Defined Scope: The project deliverables will be outlined in the initial agreement. Any additional requirements beyond the agreed scope will incur extra charges.
• Revisions: Two rounds of revisions are included per project phase. Additional revisions will be provided. 

3. Communication Guidelines

• Response Time: We aim to respond to emails and messages within 24 hours (Monday to Friday).
• Preferred Channels: Communication will be conducted via email or WhatsApp for documentation purposes.

4. Ownership & Intellectual Property

• Ownership Transfer: Ownership of the final deliverables will be transferred to the client upon full payment.
• Portfolio Rights: VN Digital Studio retains the right to showcase completed work in its portfolio unless a non-disclosure agreement (NDA) is signed.
• Intellectual Property: All content provided by the client (such as logos, images, and text) must comply with the Indian Copyright Act, 1957, and the client is responsible for ensuring no infringement occurs.

5. Project Timelines

• Estimated Delivery: Timelines will be discussed and agreed upon before starting the project.
• Delays: Both parties must notify each other promptly about any potential delays. Delays caused by the client (e.g., late approvals or content submission) may extend the timeline.

6. Confidentiality

• Client Information: All client-provided information will be kept confidential and used solely for the project.
• Mutual NDA: If required, both parties may sign a non-disclosure agreement.

7. Termination Policy

• By Client: The client may terminate the project with written notice. Payments for work completed up to the termination date are non-refundable, except for the deposit which will be refunded minus the 5% fee.
• By VN Digital Studio: We reserve the right to terminate the project due to breach of agreement or lack of communication. Refunds, if any, will be at our discretion.

8. Refund Policy

• Deposits are non-refundable.
• Refunds for remaining payments will be considered only if VN Digital Studio fails to deliver the agreed-upon deliverables.

9. Compliance with Laws

• All projects will comply with the Indian Contract Act, Consumer Protection Act, and IT Act.
• Clients are responsible for ensuring that the content they provide adheres to legal and copyright standards.

10. Dispute Resolution

• In the event of a dispute, both parties agree to attempt to resolve the matter through mutual discussion.
• If the dispute remains unresolved, the matter will be referred to the courts in kalyan w, India, as per the jurisdiction outlined by Indian law.

11. Governing Law

This agreement will be governed by and construed in accordance with the laws of India.

Contact Information

For any questions or concerns about these policies, please reach out to us:

Vaibhav Navgire

Owner, VN Digital Studio

Email: info.vndigitalstudio@gmail.com

Phone: +91 9136915113